Help Center

Answers to the questions families and club admins ask most. Can't find what you need? Reach us through the contact page, or - if you have an account - open a support ticket from your club's member portal.

For families & athletes

How do I register for a program?

Visit your club's site, open Programs, pick your program, and follow the registration wizard: choose the athlete, answer the program's questions, sign any waivers, and pay. You'll get an email receipt and can review everything under My account.

Can I register more than one child at once?

Yes - add multiple athletes in the same checkout. Sibling discounts (if your club offers them) apply automatically, and you pay once for the whole batch.

What are installment plans?

Some programs let you split the fee into scheduled monthly charges to your saved card. You'll get a reminder email before each charge. If a charge fails, we retry automatically over several days before alerting the club.

What happens if a program is full?

You're placed on the waitlist and charged nothing. If a spot opens, you get an email with a time-limited offer to claim it - complete the payment before it expires to secure your place.

How do refunds work?

Refund rules are set by each club (see their refund policy at checkout). Refunds are issued back to your original payment method by the club's staff. Contact your club directly, or open a support ticket from your account.

What are drop-ins and passes?

Drop-in sessions are pay-per-visit open gyms or practices. Many clubs also sell punch passes or period passes that cover multiple sessions - buy one under Drop-ins and it's applied automatically when you book.

How do I book a private lesson?

Open Lessons on your club's site, pick a coach, view their available times, and book. Payment happens at booking; your upcoming lessons appear in My account.

For club admins

How do I set up my club?

After accepting your owner invitation, open Get started in the admin sidebar. It walks you through branding, venues, tax rates, refund policy, payments, and publishing your first program - and includes a CSV importer for bringing over existing families and coaches.

How do payouts work?

Online card collection is not switched on yet. Today your club collects by e-transfer, cheque or cash and records what arrived under Payments, so balances, receipts and reporting stay correct without the money passing through us.

When card collection ships, your club will be the merchant of record: registrations settle into your club's own processor account, the processor bills its published rate directly to you, and your payout timing follows that account's schedule.

How do I import existing members?

Use the CSV importer on the Get started page. Run a dry run first - it validates every row and reports errors before anything is written. Re-imports safely skip rows that already exist.

Who can I contact for platform issues?

Open a support ticket from your admin portal - our team monitors every ticket. For billing or account issues, use the contact page.