Refund Policy

This Refund Policy outlines how refunds and cancellations are handled for the Imaginess platform operated by Imagine Sports Systems Inc. (“Imaginess,” “we,” “us,” or “our”).

1. Platform Subscription Refunds

Monthly Subscriptions

Monthly subscription fees are billed in advance and are non-refundable once the billing period has begun. You may cancel your subscription at any time, and your access will remain active until the end of the current billing period.

Annual Subscriptions

Annual subscriptions may be refunded on a pro-rata basis within the first 30 days of the subscription period if you are not satisfied with the platform. After 30 days, the annual fee is non-refundable, but you may cancel to prevent renewal. Contact us at support@imaginess.ai to request a refund.

Free Trial

New organizations receive a 14-day free trial. No charges are incurred during the trial period. If you do not subscribe to a paid plan before the trial ends, no payment will be collected.

2. Program and Registration Fees

Card collection is not enabled: Imaginess does not currently take registration or program money on a club's behalf. Clubs collect by Interac e-Transfer, cheque, cash or their own arrangements, and the platform records what was received rather than moving it.

Refunds for program registrations, event fees, league fees, camp fees and other charges collected by a club are governed by that club's own refund policy, and are paid back by the club through the same route the money arrived. If you are a parent, athlete or participant seeking a refund, contact the club directly. Imaginess does not control and is not responsible for a club's refund policy.

For Tenant Organizations

A club records a full or partial refund in Imaginess so that the family's balance, receipts and reporting stay correct. Recording a refund is a bookkeeping entry, not a transfer: the club is responsible for actually returning the money.

When card collection is enabled, refunds issued through the platform will be returned to the original card by the payment processor, timing will depend on that processor and the cardholder's bank, and processing fees on the original transaction may not be recoverable. This policy will be updated with the specifics before that happens.

3. Installment Plans

For payments made through installment plans, refunds are calculated based on the total amount paid to date. If a participant withdraws mid-installment, the Tenant Organization determines whether remaining installments are cancelled and whether amounts already paid are refundable, in accordance with their own policies.

4. How to Request a Refund

For Platform Subscriptions

Contact us at support@imaginess.ai with your account details and reason for the refund request. We will respond within 3 business days.

For Program or Registration Fees

Contact the sports organization that collected the fee directly. Their contact information is available in your registration confirmation email or on their program page within the platform.

5. Chargebacks

We encourage you to contact us or the relevant Tenant Organization before initiating a chargeback with your bank or credit card company. We will work to resolve any billing disputes promptly. Unauthorized chargebacks may result in account suspension pending investigation.

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Material changes will be communicated via email to active subscribers.

7. Contact Us

For questions about this Refund Policy, contact us at:

Imagine Sports Systems Inc.
Email: support@imaginess.ai