Refund Policy

This Refund Policy outlines how refunds and cancellations are handled for the Imaginess platform operated by Imagine Sports Systems Inc. (“Imaginess,” “we,” “us,” or “our”).

1. Platform Subscription Refunds

Monthly Subscriptions

Monthly subscription fees are billed in advance and are non-refundable once the billing period has begun. You may cancel your subscription at any time, and your access will remain active until the end of the current billing period.

Annual Subscriptions

Annual subscriptions may be refunded on a pro-rata basis within the first 30 days of the subscription period if you are not satisfied with the platform. After 30 days, the annual fee is non-refundable, but you may cancel to prevent renewal. Contact us at support@imaginess.com to request a refund.

Free Trial

No charges are incurred during the free trial period. If you do not subscribe to a paid plan before the trial ends, no payment will be collected.

2. Program and Registration Fees

Imaginess facilitates payment collection on behalf of sports organizations (“Tenant Organizations”) through Stripe Connect. Refunds for program registrations, event fees, league fees, camp fees, and other charges collected by Tenant Organizations are governed by each organization's own refund policy.

If you are a parent, athlete, or participant seeking a refund for a program or registration fee, please contact the sports organization directly. Imaginess does not control and is not responsible for the refund policies of individual Tenant Organizations.

For Tenant Organizations

Tenant Organizations can process full or partial refunds to their members through the Imaginess platform. Refunds are processed through Stripe and typically appear in the recipient's account within 5-10 business days. Stripe processing fees on the original transaction may not be refundable, as per Stripe's policies.

3. Installment Plans

For payments made through installment plans, refunds are calculated based on the total amount paid to date. If a participant withdraws mid-installment, the Tenant Organization determines whether remaining installments are cancelled and whether amounts already paid are refundable, in accordance with their own policies.

4. How to Request a Refund

For Platform Subscriptions

Contact us at support@imaginess.com with your account details and reason for the refund request. We will respond within 3 business days.

For Program or Registration Fees

Contact the sports organization that collected the fee directly. Their contact information is available in your registration confirmation email or on their program page within the platform.

5. Chargebacks

We encourage you to contact us or the relevant Tenant Organization before initiating a chargeback with your bank or credit card company. We will work to resolve any billing disputes promptly. Unauthorized chargebacks may result in account suspension pending investigation.

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Material changes will be communicated via email to active subscribers.

7. Contact Us

For questions about this Refund Policy, contact us at:

Imagine Sports Systems Inc.
Email: support@imaginess.com